Sandra "Sam" Black has 30 + years in call center and telemarketing management, telemarketing training, customer service training, and field sales training. Sam has an MBA in Management/Human Resources from Baruch University in NYC and has completed and ASTD Train-the-Trainer Certification program offered in conjunction with UMSL in St. Louis
Sam's goal is to help companies turn prospect inquiries into customers and keep those customers coming back for more!
We do this by helping you hire the right applicants, promote the right employees, or coach struggling employees using state-of-the-art sophisticated Job Match and Peformance Model assessment tools. We then develop the customized training programs to help those individuals excel! Whether employees are handling inbound inquiries, customer service calls or complaint calls, help desk calls, or making outbound prospecting/business development calls, outbound telemarketing and sales calls, or conducting field sales presentations - they need to be the right employees for those jobs AND have the tools to help them perform their responsibilities effectively.and profitably!
Consider Sam Black Consulting for the following standard programs that can be customized to your specific needs: