Monday, December 11, 2017

        

Sam Black Consulting uses 5 key assessment tools to help clients build a reliable and productive employee population. All of the following are delivered and administered over the Internet for ease of use and timely reporting. Please email me This email address is being protected from spambots. You need JavaScript enabled to view it. for a free sample report of any of the following assessments. Please specify which version of the CSP.

The Step One SurveyII® (Pre-hire only) - Is a pre-employment screening tool for assessing the attitudes of job candidates regarding Reliability, Integrity, Work Ethic and Substance Abuse. This is the solution for employers who hire too many people who are dishonest, use drugs, are late or are "no-shows" and whose work effort is substandard. 20 minutes.

The Profiles XT ™  (Prehire and current employees. Placement Report, Individual Report and Coaching Report) - A "Total Person" assessment that has a myriad of uses. It measures the job-related qualities that make a person productive - Thinking and Reasoning Style, Behavioral Traits, and Occupational Interests. The Profile XT is used for placement, promotion, self-improvement, coaching, succession planning, and job description development. It is convenient and easy to use on the Internet - no administrator or proctoring is required, 70 min.

The Profile Sales Assessment ™ (Prehire and current employees. Selection Report, Manager Coaching Report and Individual Report) - A tool for selecting, managing, and training salespeople. It measures the job-related qualities that make a sales person productive - Thinking and Reasoning Style, Behavioral Traits such as Assertiveness, Sociability, Independence, Energy and more, and Occupational Interests. It also predicts performance in seven critical sales behaviors such as Prospecting, Compensation Preferences and more. Using the Profiles Sales Assessment to build and develop a sales organization can result in record-breaking productivity, retention of top performers, and exceptional profitability, 70 minutes.

Profiles Managerial Fit ™  (Pre-Hire or Current employees. Manager Report and Employee Report) - A tool for helping a manager and employee identify why they are not getting along or working well together and concrete suggestions for how each can adapt to the other's style. It measures seven key areas of behavior and, for the Manager Report, presents them in a graph comparison with the coaching recommendations- Self - Assurance, Self-Reliance, Conformity, Optimism, Decisiveness, Objectivity and Approach to Learning. The employee report is verbiage only, 45 minutes. 

The Customer Service Profile (Prehire and current employees. Placement Report, Individual Report and Coaching Report) - A tool for selecting, managing, and training Customer Service employees. This instrument is also customized for four different industries - Financial Services, Retail, Health Care and Hospitality. It measures basic numerical and language ability, the six key qualities of successful CSRs -Trust, Tact, Empathy, Conformity, Focus, and Flexibility. A unique feature of this assessment is the Company Service Perspective, a company customized report on the degree of alignment between the individual’s perspective on providing service to the customer and the perspective expressed by the company on how customers should be treated. The gaps provide a platform for training, 30 minutes.

 

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