Sam Black has worked on a variety of client projects during the past 14 years. She has worked with companies around the country, both large and small, to develop productive field sales teams and to create effective telemarketing, teleprospecting, and teleselling efforts for her clients. She supports a client base in St. Louis and nationally.

NATIONAL CLIENTS and INTERNATIONAL CLIENTS

Aames Financial - CA - Script and TM Training
Adair-Green - GA - Scripts

Allegacy Federal Credit Union - SC- Customer Service /Call Center
AmeriNet Financial - CO - Script, TM Training, Supervisor Coaching
Associates Insurance - TX - Assessments, Script, TM Training
AT & T Universal Card - FL - Script
AT & T Customer Service - KS - Management Coaching
Auto Glass Plus - TX - - Assessments, Script, TM Training, Supervisor Coaching

Bank of Ireland

Bank of St. Lucia

Bilray - NY - Script

Cable Bahamas - Nassau

Caja Madrid - Madrid Spain - Retention Training
Caterpillar/CEFCU - IL Telecenter Design, Script, TM Training
Chase Manhattan Mortgage - PA - Self Paced New Hire Training Program
Christus St. Catherine Health & Wellness Center - TX - Assessments
CIT Small Business Lending - MN - Assessments
Citibank Illinois - IL - Teleboutique Design, Script, TM Training
Citibank Florida - FL - Teleboutique Design, TM Automation, Assessments, Script, Tm Training
Commonwealth Financial - MA - Customer Service Training
Comp Data Survey - KC, MO - Assessments
Country Companies Insurance - IL - Script, TM Training
Digisoft - NY - Telemarketing Software Training
eFrame Technologies - NE - Scripts, TM Training
Executone - CT - Telemarketing Software Training
First Union Mortgage - NC - Needs Based Mortgage TM Training
Fleet Mortgage - RI - Call Center Training Needs Assessment
GE Capital Assurance - VA - Script, Field Sales Training Redesign
Hartford Courant - CT - TM Training

ICICI Bank - Mumbai India
Interstate Batteries - IA - TM Training, Supervisor Training, Train-the-Trainer
Lilly Software - NH - TM Training
Marketlink - IA - Scripts, TM Training, Supervisor Coaching
Member Insurance Agency - IL - Field Sales Needs Based Selling Training, Script, Tm Training
Memorial Medical Center - IL - Fund Raising TM Training, Script
Michigan National Bank - MI - Teleboutique Design, Assessments, Script, TM Training

Motorola Credit Union - MI - Customer Service
Motors Insurance Corp (GM) - MI Assessments, Scripts, TM Training

National Australia Bank - Melbourne - Training, Train-the-Trainer, Scripts, Monitoring and Coaching
Nationsbank - TX - Script, TM Training
Norwest Mortgage - MN - Script, Needs Based Mortgage TM Training
Noteworld - WA - Needs Based Selling Training
Octel - TX - Scripts, Telemarketing Software Training
OSI - OH - Call Center Training Needs Assessment
P & M Consulting - KC, MO - Script
Pacesetter - NE - Script

Primeway Federal Credit Union - TX - Script, Training

Profiles International - TX - Needs Based Selling Training

Prospect Strategies - Canada - Script
Prudential Mortgage - MN - Needs Based Mortgage TM Training, Script
Raiffesen Bank - Austria
Riggs Bank - DC - Call Center Assessment, Sales Training Video and Script

SelectQuote - CA - Script, TM Training, Vendor Manager
South Plains Mortgage - TX - Assessments, Script, Needs Based Selling Training
Special Data - FL - Scripts

Suncap Mortgage - AL - Scripts
Teletrac - KC, MO - Field Sales Needs Based Selling Training
TopHat Help Desk Solutions - ND - Assessments, Script, TM Training
Upland Mortgage - PA - Call Center Consolidation Assessment
Vectren Source - IN - TM Training
Visual Business Solutions - OH - TM Training
Wells Fargo Bank - CA - Call Center Design, Scripts, TM Training, TM Software Training, Needs Based Selling Training

ST. LOUIS CLIENTS

Action Lists Assessments, - TM Training
AET Medical - Assessments
Allibert-Contico - TM Consulting
All America - Financial Script
AMCON - The Eye Care Center - Assessments, Script, TM Training, Supervisor Coaching
Antidote Computer - TM Training
Application Design Group - Assessments
AttorneyFind.com - Script, Campaign Testing
The Audit Group - TM Training
Axis Home Warranty - TM Training
Barrett Electrical - TM Training
The Benfield Group - Script, TM Training
Blue Cross/Blue Shield of Missouri - Script, Field Sales Needs Based Training
BowlingShirts.com

Build-A-Bear Workshop - Assessments, Script, Customer Service Training
Business Response, Inc. - Scripts, TM Training, Project Management
Business Training Library - Assessments, Needs Based Selling Training
Chemir Polytech Assessments, - Script, TM Training, Sales Team Management
Citicorp Mortgage - Process Documentation
Colt Safety Assessments, - TM Training
CompreHealth - TM Training

Consumer Auto Refinance - Assessments
Cruisin'USA/Bowlingshirt.com - Hiring, Training, Scripting, Coaching

Dale Carnegie- Script,TM Training

Data Dash - Assessments
DataMarq - Assessments, TM Automation, Scripts, TM Training
Direct Impact - Assessments

DS Direct - Assessments
Fireman's Fund - Direct Script, TM Training
Flesh Company - TM Training
Gardner Realty - Assessments, TM Training
General American Insurance - Assessments, TM Automation, Script, TM Training
Gorman & Gorman - Assessments, Script, Needs Based Selling Training
Graphic Connections - Assessments
Great American Insurance - Assessments, Script, TM Training, Train-the-Trainer
HDIS - TM Training
Holten Meat - Script, TM Training
Huge Pest Control - Script, TM Training, Team Sales Management
Hunt & Zolman - TM Training
Hunter Engineering - Assessments, TM Automation, Script, TM Training
Interstate Supply - Script, TM Training
Intoximeters - TM Automation, Script, TM Training
ITT Lyndon - TM Automation
Jackson Products - Customer Service Training
Johnson Heater - TM Training, Teleboutique Implementation

Katy Computers - Assessments, TM Training
Kennelwood - Customer Service Training
Klasek Letter - TM Training
KSDK - TM Training
Kwik Kopy Westport - Script, TM Campaign Management
Liguori Publications - Assessments, Script, TM Training
The Lindner Funds - Assessments, TM Automation, Script, TM Training
Lucent Technologies Script, TM Training
Manchester Leasing- Phone Technology Assessment
Mainline Mortgage -TM Training

Mallinckrodt Pharmeceuticals - Assessments, Script, Training
Marcone Appliance Parts Assessments, Script, TM Training, Collections Training
Maritz Travel Company Field Sales Needs Based Selling Training
Marketing Direct Assessments, Scripts
McLeod USA Customer Service Training
MediEquip Assessment, Retail Sales Training

Missouri Equity Mortgage - Mystery Shopping, Assessments, Sales Training
Myra Katz & Associates Needs Based Selling Training
New York Life Insurance Teleboutique Implementation, Script, TM Training
Nexstar Financial Script
Nikco Sports Assessments, TM Training
Optek TM - Practice Management

Physician Data Management - Assessment
Provident Counseling - Business Development Coaching
Primary Network - TM Training
Renard Paper Company - Assessments, TM Training
Ronan Sign - TM Training
Royal Papers - Assessments, TM and Field Sales Training
Rubicon - Assessments
Sappington Farmers Market - Assessments, Sales Coaching
Sheraton Four Points - Assessments
Space Plus - Needs Based Selling Training
St. Clair Home Improvement - Script, TM Consulting
S. Louis Business Journal - TM Training
St. Louis Convention & Visitors Commission - TM Automation, Script, TM Training
TAB - The Alternative Board - Leader's Training Program, TM Campaign Design
TALX - Script, TM Training
Telephone Doctor - Assessments, TM Training
Thumbs Up Telemarketing - Script, TM Training
Tri-Tech Information Systems - TM Training

United Construction - Customer Service Training
United Dental - TM Training
URI Information Systems - Script
Weatherline - Assessments, TM TrainingXO Communications - TM Training

Email us: sam@samblack.com