Wednesday, September 18, 2019


Call Center Agents

We are a full service contact center consultant and provide the following key services for our clients:

- Writing outbound telemarketing scripts (Won 5 St. Louis Direct Marketing Association Arrow Awards – 4 First Place, 1 Second – B2B and B2C). We have extensive experience in mortgage telemarketing scripts and insurance telemarketing scripts that include effective sales prospecting techniques

 - Writing inbound contact center scripts for inquiries/order taking, customer service and cross sell campaigns

 - Telemarketing project/program design and implementation of consumer and b-2-b telemarketing, lead generation/teleprospecting, fund-raising, or customer service programs for both inbound contact center and outbound telemarketing.

 - Telemarketing training including highly effective sales prospecting techniques

 - TSR and CSR applicant assessment tools and  services

- Call monitoring and call quality observation programs for outbound telemarketing and inbound call center teams

 - Telemarketing automation

- Telemarketing supervisor monitoring and coaching training

- Needs-Based Selling training for telemarketing personnel.

We are experienced in both inbound call handling and outbound sales prospecting techniques or lead generation and telemarketing and have successfully implemented campaigns for service bureau clients and in-house contact centers.

We are committed to writing telemarketing scripts or training our clients to write effective telemarketing scripts that produce results! In addition we are experienced in the identification and implementation of telemarketing solutions which include customized telemarketing training for each client situation, sales prospecting techniques and telemarketing sales tips. Our creative approaches to each client's special needs provide a positive contribution to your bottom line! We utilize centralized telemarketing, teleprospecting, or inbound contact center teleservicing as an integral component of your organization's sales and customer service goals! We have extensive campaign development experience in Financial Services (Insurance/Banking/Mortgages), Health Care, and Entrepreneurial Services as well as a wide variety of other industries offering diverse products and services. We have helped Clients improve performance with measurable results from a 5% to 48% increase in appointments or sales or sales dollars.

For more information, Contact Us today!


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Managing Sales Activity

Video Vault

Don't forget to check out Sam's Video Vault to learn about some of her best selling tips and techniques! Click here to see Sam in action!