Friday, August 17, 2018

        

  1. Hire the right people. Don’t rely on your “gut.” Sales people are good at selling – so don’t let a candidate sell you on something they can’t do! Use state-of-the-art assessment tools to help uncover what they DON’T tell you about themselves in the interview – how quickly they learn new ideas, how much they can handle, how they interact with people, and if they truly LIKE sales.

    Read more...

  1. Your email name should be easy to find if someone is searching for you in their email folder.  If it’s cute and (YOU think) catchy, but isn’t your name or your company name, how are they going to find it if they don’t remember it?  If you are in business – whether a multimillion dollar enterprise or a home-based, sole proprietor - you ARE in business.

    Read more...

  1. Use her (or his) name

  2. Praise her (“Sally, you probably know everyone in the company who is anyone…can you tell me/do you know…”,
    “Sally, you probably know the answer to this question…”)

  3. Ask for her help “Sally, can you help me…I’m trying to…”

    Read more...

  1. DON’T get rattled and sound like you are on the defensive. Never respond with” BUT” as in “but this product/service…,” - that response sounds defensive. Use #4 below and note the word “until” is used to respond to the objection instead of “but.”

  2. DO identify what standard objections you might encounter and then practice your responses to them so that you sound smooth, confident and very capable of handling any objection that comes up. Stumbling and fumbling with words and responses will make you sound unprepared and defensive.

    Read more...

  1. Fast resolution is key to successful complaint handling. Know the types of complaints that commonly occur in your business and have a pre-determined set of solutions that allow front-line staff the autonomy to resolve an issue quickly.
  2. Provide employees with a contact matrix of who to call for what types of complaints if a resolution is not available within the above resource tool or not acceptable and the customer complaint needs to be escalated.

    Read more...

Page 3 of 6